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Thread: Trouble getting a Samsung smartphone connected


This question is answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 8 - Last Post: Jun 15, 2016 6:04 AM Last Post By: Markus Humm
Markus Humm

Posts: 5,113
Registered: 11/9/03
Trouble getting a Samsung smartphone connected  
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  Posted: Oct 22, 2015 7:22 AM
Hello,

I don't get my new Samsung XCover 3 (SM-G388F) with ANdroid 4.4 connected to my PC for debugging.
My PC is a Windows 7 64 Bit VM running under VM Ware ESiX and other ANdroid devices already run correctly with it.

I had installed some Android drivers from Samsung V1.3.1500.0, which I replaced with V1.5.51.0.
When that didn't work I removed them and installed the current version of Kies 3.

USB debugging is enabled on the device. The PC recognizes a "SAMSUNG Mobile USB Composite Device", but the
MTP-USB device always switches between "drivers get installed", "disconnected" and "failed".

It's not found by ADB either. And Windows claims "USB device was not recognized" (translated from German).

Any hints what I can do? I don't hope it's because I replaced the stock USB cable with a longer one?
Is there anything special about the stock cable?

Greetings

Markus
quinn wildman

Posts: 856
Registered: 12/2/99
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 22, 2015 8:03 AM   in response to: Markus Humm in response to: Markus Humm
Most likely, the problem is you don't have the proper USB driver for
your device installed. That's the problem is cases like this 99% of the
time. If it's not the driver, then it's your cable. I've personally had
cable problems at times myself.

Markus Humm wrote:
Hello,

I don't get my new Samsung XCover 3 (SM-G388F) with ANdroid 4.4 connected to my PC for debugging.
My PC is a Windows 7 64 Bit VM running under VM Ware ESiX and other ANdroid devices already run correctly with it.

I had installed some Android drivers from Samsung V1.3.1500.0, which I replaced with V1.5.51.0.
When that didn't work I removed them and installed the current version of Kies 3.

USB debugging is enabled on the device. The PC recognizes a "SAMSUNG Mobile USB Composite Device", but the
MTP-USB device always switches between "drivers get installed", "disconnected" and "failed".

It's not found by ADB either. And Windows claims "USB device was not recognized" (translated from German).

Any hints what I can do? I don't hope it's because I replaced the stock USB cable with a longer one?
Is there anything special about the stock cable?

Greetings

Markus
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 22, 2015 10:40 AM   in response to: quinn wildman in response to: quinn wildman
Am 22.10.2015 um 17:03 schrieb quinn wildman:
Most likely, the problem is you don't have the proper USB driver for
your device installed. That's the problem is cases like this 99% of the
time. If it's not the driver, then it's your cable. I've personally had
cable problems at times myself.

Hello Quinn,

1. thanks for your thoughts.
2. please do not top post. this is not e-mail. Please write your
answers below the text you're answering to. The other style is being
considered impolite in these forums.
3. I already tried 2 cables: after I had traded in the short one
supplied by Samsung for a longer one from IT dept I came to the idea
to try the original cable. I went back to IT and got it back (yep,
owning 2 cables now ;-) ). Didn't solve the issue.
4. Has anybody any further Samsung drivers? I'm through the current
version of Kies 3 already (Samsung says for Android devices >= 4.3
you need Kies 3) and I'm through with the device from here:

http://developer.samsung.com/technical-doc/view.do;jsessionid=p9msWpfQS960TtG2f7TlQgvyM9xTLt3QM1nR1FTNLrDT0wdkzvvX!-447912567?v=T000000117

Ok, I need to check a different port and I took the device home with me
now, to investigate further here now.

Greetings

Markus
Jeff Overcash (...

Posts: 1,529
Registered: 9/23/99
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 22, 2015 11:49 AM   in response to: Markus Humm in response to: Markus Humm
Markus Humm wrote:
Am 22.10.2015 um 17:03 schrieb quinn wildman:
Most likely, the problem is you don't have the proper USB driver for
your device installed. That's the problem is cases like this 99% of the
time. If it's not the driver, then it's your cable. I've personally had
cable problems at times myself.

Hello Quinn,

1. thanks for your thoughts.
2. please do not top post. this is not e-mail. Please write your
answers below the text you're answering to. The other style is being
considered impolite in these forums.
3. I already tried 2 cables: after I had traded in the short one
supplied by Samsung for a longer one from IT dept I came to the idea
to try the original cable. I went back to IT and got it back (yep,
owning 2 cables now ;-) ). Didn't solve the issue.
4. Has anybody any further Samsung drivers? I'm through the current
version of Kies 3 already (Samsung says for Android devices >= 4.3
you need Kies 3) and I'm through with the device from here:

http://developer.samsung.com/technical-doc/view.do;jsessionid=p9msWpfQS960TtG2f7TlQgvyM9xTLt3QM1nR1FTNLrDT0wdkzvvX!-447912567?v=T000000117

Ok, I need to check a different port and I took the device home with me
now, to investigate further here now.

Greetings

Markus

I've had no problems with Kies 2.6.2, but have never gotten my smasung tablet to
connect without Kies being installed, all other drivers seem to fail.

--
Jeff Overcash (TeamB)
(Please do not email me directly unless asked. Thank You)
Learning is finding out what you already know. Doing is demonstrating that you
know it. Teaching is reminding others that they know it as well as you. We are
all leaners, doers, teachers. (R Bach)
Brian Hamilton ...

Posts: 556
Registered: 10/14/04
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 22, 2015 1:07 PM   in response to: Markus Humm in response to: Markus Humm
2. please do not top post. this is not e-mail. Please write your
answers below the text you're answering to. The other style is being
considered impolite in these forums.

seriously?
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 24, 2015 7:31 AM   in response to: Brian Hamilton ... in response to: Brian Hamilton ...
Am 22.10.2015 um 22:07 schrieb Brian Hamilton Hamilton:
2. please do not top post. this is not e-mail. Please write your
answers below the text you're answering to. The other style is being
considered impolite in these forums.

seriously?

Yep. It's at least really uncommon. Have you looked at other
discussions? Most you'll find use the style I explained to you ;-)

Greetings

Markus
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 22, 2015 11:44 AM   in response to: quinn wildman in response to: quinn wildman
Hello,

on my VM at home I just installed the development driver from the URL
mentioned, attached the Smartphone and got greeted with the dialog on
the phone asking me to trust my PC.

Now I have to find out what's wrong at work.

Greetings

Markus
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Oct 24, 2015 7:33 AM   in response to: quinn wildman in response to: quinn wildman
Am 22.10.2015 um 17:03 schrieb quinn wildman:
Most likely, the problem is you don't have the proper USB driver for
your device installed. That's the problem is cases like this 99% of the
time. If it's not the driver, then it's your cable. I've personally had
cable problems at times myself.

Hello,

since I'm not using the current ESi version from VM Ware that might be a
problem. At least our IT told me in the newer versions quite a number of
improvements for the USB handling have been implemented. Will get a new
PC with the newest version on it (mine is not capable/compatible says
IT) and then I can migrate over and retest. ;-)

Greetings

Markus
Markus Humm

Posts: 5,113
Registered: 11/9/03
Re: Trouble getting a Samsung smartphone connected  
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  Posted: Jun 15, 2016 6:04 AM   in response to: Markus Humm in response to: Markus Humm
Seems to be fixed by not directly connecting USB devices to the ESiX PC but connecting them to the PC used where the vSPhere client runs on and then using that function to route them to the ESiX host.
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